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FAQ
FAQ
Customer Support
Find quick answers to the most common questions about shopping, shipping, returns, sizing, and customer care.
Frequently Asked Questions
Helpful answers, all in one place
1. Do you ship worldwide?
Yes, Elpere offers worldwide shipping. Delivery availability may vary depending on your country, local carrier coverage, customs requirements, and other shipping limitations. Final shipping options available for your destination will be shown at checkout.
2. How much does shipping cost?
Orders with a merchandise subtotal over USD 69.99 qualify for free shipping. For orders below this amount, the standard shipping fee is USD 6.99. Please note that the final shipping charge displayed at checkout is the rate that applies to your order.
3. How long does order processing take?
Orders are normally processed within our standard business handling timeframe. During peak shopping seasons, promotional periods, holidays, or due to high order volume, processing may take a little longer than usual.
4. How long do I have to return an item?
Eligible items may be returned within 14 days of delivery. Returned items must remain in original, unworn, unwashed condition, with tags attached where applicable, and must meet the requirements outlined in our Returns & Refunds Policy.
5. How do I return an item?
Before returning any item, you must first contact us by email. Once your request has been reviewed and approved, we will provide you with the designated return address and return instructions. Returns sent without prior authorization may not be accepted.
6. When will I receive my refund?
Refunds for eligible returns are processed after the returned item has arrived at the approved return address and has been inspected. The time required for the refund to appear in your account may vary depending on your original payment method and payment provider.
7. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.
8. How can I choose the right size?
We recommend reviewing the product description, measurements, fabric information, and model details on each product page before placing your order. If you are between sizes or need additional help, please contact us by email for sizing guidance.
9. Will the item look exactly the same as the photos?
We make every effort to display product colors, textures, and details as accurately as possible. However, slight differences may occur due to monitor settings, lighting, photographic presentation, and the natural characteristics of certain fabrics or materials.
10. How can I contact customer support?
You can contact our customer support team by email at support@elpere.com. We aim to respond within 1–2 business days, although response times may be slightly longer during peak periods or holidays.
Support Email
support@elpere.com
Response Time
Usually within 1–2 business days
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